Terms, Conditions and Privacy

At freetest.me we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

We do update this Policy from time to time so please do review this Policy regularly.

For the purpose of the Data Protection Act 1998 our data controller is Preventx Limited, the operator of the freetest.me website and service (some parts of which, are operated on behalf of the NHS). Preventx Limited is subject to certain obligations with respect to the processing of personal information entered into the freetest.me website.

Information About our Organisation

Freetest.me is a service operated by test.me, a trading name of Preventx Limited.

  1. This privacy policy coveres the freetest.me.uk website.
  2. Organisation Name: Preventx Limited
  3. Address: Preventx Limited, Meadowhall Business Park, Sheffield, S9 2EQ
  4. Controller: Preventx Limited
  5. Web Sites(s): freetest.me.uk

Information We Collect

In operating our website we may collect and process the following data about you:

  1. Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  2. Information that you provide by filling in forms on our website, such as when you request a diagnostic test or request notifications.
  3. Information provided to us when you communicate with us for any reason.

Use of Cookies

On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computeror mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's memory.

We require cookies to be enabled so we can keep track of your progress through the request procedure. No personal or confidential information is stored in cookies, only a temporary and unique identification code which is only active whilst you are visiting the site and deleted promptly after.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you.

To request a free test, you will be asked a number of questions, including some personal questions. You may opt out of most questions. The information is collected by us, and in the case of free testing, it will be accessible along with your result by the nominated provider for patient management (including arranging free treatment if needed).

The provider is usually the funding organisation, or a specialist sexual health charity who are contracted to manage patients testing via freetest.me, however this can change over time due to new commissioning and service migrations. Both freetest.me and any providers managing results adhere to strict privacy guidelines in order to protect your data, and all information will be treated in strict confidence by the current or future service providers.

Please be advised that we never reveal information about identifiable individuals to other parties outside of our standard pathway but we may, on occasion, provide them with aggregate or anonymous statistical information about our visitors.

In some cases you may be sent a text message to confirm your request or dispatch of your test kit. If you do not return your test kit promptly, we will send a one-off reminder message. We may also text you once in the future to remind you to get tested again.


The text-2-test service allows test kits to be requested via SMS text message. Text messages are charged at the standard network rate and in most cases will be included in any free message allowance. Information collected from text-2-test requests is handled in the same way as information for online test kits (see 'Use of Your Information' above).

Laboratory Testing

Your sample will be tested in Preventx's specialist laboratory and in accordance with the laboratories quality system. Standard testing carried out via the freetest.me service is accredited to international standards, and more information can be read in the Preventx Laboratory Services document. In some cases, we may use non-accredited tests to supplement your screening, however this would only ever be in agreement with doctors of clinicians (for example, pharyngeal swab testing may be recommended but falls outside 'off label' and outside of our accreditation). Please note that some test samples may be retained by the laboratory after testing for internal studies and verification purposes (such as performing equipment validation).

Storing Your Personal Data

We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy. Data that is provided to us is stored on our secure servers in world class secure facilities in the UK.

Details relating to any transactions entered into on our site will be encrypted in transit to ensure their safety. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Third Party Links

You may find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access To Information

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us using the contact details below.

Contacting Us

We welcome any queries, comments or complaints you may have regarding Privacy Policy or the services we provider. Please do not hesitate to contact us at Preventx Limited, Meadowhall Business Park, Sheffield, S9 2EQ or by emailing info@preventx.com.

About Freetest.me

The freetest.me service offers free chlamydia testing and HIV testing in participating regions. Simply visit freetest.me to see if you're eligible to order a free STI test kit.

Proudly operated by Preventx from Sheffield.